“Comcastrophe”

That’s how this letter to the editor – which sounds wayyyyy too familiar – refers to Comcast.

Based on that letter and the comments, I’m guessing we are not the only ones to have had bad experiences with that bunch of morons.  This was just one of our problems:

When we moved to Shreveport last June, we decided to get our cable, phone, and internet all through the cable company – Comcast. I didn’t like having one company control all three, but the price was right. Then we called to get our cable hooked up, and were told they did not have service in our area. I was told this as I was looking at the cable wire running from the pole to my house, and at the outlets in the house which the previous tenant had used to watch cable t.v.

Here’s the problem mentioned in the letter:

Space won’t allow all the examples I have, but today I was told by a Comcast representative that I don’t have cable at the address where I live and watch Comcast daily. She says I do have an account but it is for a different address. Never mind that the bill comes regularly to the address where I live, but according to Comcast, doesn’t have cable TV.

And this one is from the comments:

Comcast HQ once told the service rep at my house that the cable box he called in the number for was not in my house. Lady, I’m standing here with it in my hand. No, it is not there. 

They all also mention the same amazing customer service:

Every time I’ve spoken with a service rep, I’ve been told someone else would contact me. No one ever has contacted me. It takes forever to get absolutely nothing accomplished. They oughta’ be run out of town.

And until they are, I’m sticking with Dish Network.

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